FAQs
Are RANCH products delivered frozen?
Yes. All RANCH products are delivered frozen and carefully packaged using insulated, food-safe materials to maintain freshness and quality during delivery.
How long does delivery take?
Orders are delivered on same day or within 24 hours max from order confirmation, depending on your location.
Can I return or exchange my order?
Due to the nature of frozen food products, returns and exchanges are not accepted after delivery.
We kindly ask you to inspect your order with the courier at the time of delivery.
What if my order arrives damaged or not frozen?
In the rare case that a product arrives damaged, expired, or not frozen, please report it immediately while the courier is present. Our team will assist you right away.
How should I store the products after delivery?
Please place all products directly in the freezer upon delivery to maintain quality and safety.
Are RANCH products safe for children and families?
Yes. RANCH products are prepared following strict quality and food safety standards, making them suitable for family meals when prepared and stored correctly.
Do you use preservatives or additives?
RANCH focuses on quality sourcing and proper freezing methods to maintain freshness. Specific ingredient details are listed on each product page.
Where do you deliver?
We currently deliver across Egypt. Delivery availability may vary depending on location.
How can I contact customer support?
For any questions or assistance, please contact us at:
📧 randa.ghataty@ranch.com.eg
